At MWM Tech, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.
1. Service Cancellation
You may cancel your service subscription at any time. The following conditions apply:
- Monthly subscriptions: Cancellation will take effect at the end of the current billing cycle.
- Annual subscriptions: Pro-rated refunds are available for unused months.
- Custom projects: Cancellation terms are specified in individual project contracts.
2. Refund Eligibility
Refunds may be granted under the following circumstances:
- Service non-delivery: If we fail to deliver the promised service.
- Technical issues: If the service is not functioning as described.
- Quality concerns: If the delivered service does not meet agreed-upon specifications.
3. Refund Process
To request a refund, please follow these steps:
- Contact our support team within 14 days of the issue.
- Provide detailed information about the reason for the refund request.
- Include any relevant documentation or evidence.
We will review your request within 5 business days and notify you of our decision.
4. Non-Refundable Items
The following items are generally non-refundable:
- Custom development work that has been completed and delivered.
- Services that have been used or consumed.
- Third-party services or products that we cannot return.
5. Payment Methods
Refunds will be processed using the original payment method:
- Credit/Debit Cards: Refunds will appear on your statement within 5-10 business days.
- Bank Transfers: Processing time may vary depending on your bank.
- Digital Wallets: Refunds are typically processed within 24-48 hours.
