At MWM Tech, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.
1. Requesting a Refund
Customers may request a refund under specific circumstances. The following guidelines apply:
- Requests must be submitted within 14 days of the original payment date.
- Refunds are only applicable if the service has not been fully used or consumed.
- For subscription plans, refunds may only cover the unused portion of the service.
2. Refund Eligibility
Refunds may be granted under the following circumstances:
- Service non-delivery: If we fail to deliver the promised service.
- Technical issues: If the service is not functioning as described.
- Quality concerns: If the delivered service does not meet agreed-upon specifications.
3. Refund Process
To request a refund, please follow these steps:
- Contact our support team within 14 days of the issue.
- Provide detailed information about the reason for the refund request.
- Include any relevant documentation or evidence.
We will review your request within 5 business days and notify you of our decision.
For refund requests, please contact us at: contact@mwmofficiel.com
4. Non-Refundable Items
The following items are generally non-refundable:
- Custom development work that has been completed and delivered.
- Services that have been used or consumed.
- Third-party services or products that we cannot return.
5. Payment Methods
Refunds will be processed using the original payment method:
- Credit/Debit Cards: Refunds will appear on your statement within 5-10 business days.
- Bank Transfers: Processing time may vary depending on your bank.
- Digital Wallets: Refunds are typically processed within 24-48 hours.
